Refund Policy

Glow Mate is a personalized digital product made after payment. We begin creating it immediately once you expressly request that at checkout. Delivery is normally within 20 minutes after payment, although individual generation can occasionally take longer.

First, check spam, promotions, and junk folders. Then email revaagency2024@ik.me from the email address used at checkout and include your order email and approximate purchase time. We will verify delivery, resend the guide when possible, or provide another appropriate solution.

We will review refund requests in good faith. A refund or replacement may be appropriate if we cannot deliver the guide after reasonable attempts, charged you in error, or the guide has a material technical defect that we cannot fix or replace within a reasonable time.

Because each guide is generated specifically for you, we generally cannot refund a guide that has been successfully created and delivered simply because you changed your mind. This does not limit any mandatory consumer rights that apply to you.

Contact revaagency2024@ik.me with the subject “Order help” or “Refund request.” We aim to respond within three business days. If a refund is approved, it is returned to the original payment method where possible; your bank or payment provider may need additional time to post it.